As AI becomes increasingly embedded in research and scholarly workflows, trust, transparency, and strong governance are more critical than ever. Cactus Communications (CACTUS), a leading technology company delivering AI-powered and expert-led solutions for the scholarly publishing ecosystem, has achieved ISO/IEC 42001:2023 certification for its Artificial Intelligence (AI) Management System, placing it among the early global adopters of this international standard. The certification confirms that CACTUS has established, implemented, and continues to maintain a robust AI governance framework aligned with global best practices.

ISO/IEC 42001:2023 sets an international benchmark for the responsible design, deployment, and management of AI systems. The standard emphasizes essential principles such as fairness, reliability, risk management, system oversight, and lifecycle governance, areas that are becoming increasingly vital as AI adoption accelerates across enterprises, institutions, and academia.

The certification applies across all CACTUS brands and solutions, including Paperpal, the AI writing and research assistant trusted by more than three million researchers worldwide. It validates that CACTUS operates a comprehensive, organization-wide AI governance framework aligned with international best practices and evolving regulatory expectations.

What this means for Paperpal users and partners

CACTUS’ AI Management System spans both expert services and AI-enabled product development, covering governance, legal, risk and compliance, responsible AI, engineering, product, and design functions. All processes operate in line with the controls defined under the ISO/IEC 42001:2023 Statement of Applicability, ensuring consistent oversight across the entire AI lifecycle from design and development to deployment and ongoing monitoring.

For researchers, institutions, and enterprise partners, this certification provides meaningful reassurance. It demonstrates that Paperpal’s AI is developed with strong safeguards for transparency, accountability, and risk management, while enabling continuous improvement as AI technologies and expectations continue to evolve.

Akhilesh Ayer, CEO, Cactus Communications, said, “Achieving ISO/IEC 42001:2023 reflects our commitment to building AI systems that stakeholders across academia, publishing, and research can trust. It reinforces our focus on delivering secure, accountable, and responsibly developed AI that users can rely on with confidence.”

“ISO/IEC 42001:2023 validates the discipline and safeguards that underpin our AI solutions—from how we govern data to how we evaluate, test, and monitor our models. As AI becomes increasingly central to research workflows, this certification assures our users and partners that our AI tools are built on strong foundations of safety, reliability, and responsible innovation,” Ayer added.

As AI continues to shape how research is written, reviewed, and shared, Paperpal’s ISO/IEC 42001:2023 certification further strengthens its position as one of the most rigorously governed AI writing tools available—built on a foundation of responsible innovation, safety, and trust.

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